Fees & Payment
Standard consultations with all doctors will be bulk billled for all patients with a valid Medicare Card, including weekends and public holidays.
Patients without a Medicare Card and some appointment types may incur an out-of-pocket expense.
Please note that not attending a booked appointment, or cancelling within 2 hours of your booked appointment, without a valid reason (as determined by the Practice), may incur a cancellation/non-attendance fee. Multiple non-attendances will incur a fee, payable prior to any further appointments being booked. Please contact the Practice if you wish to discuss cancellation or not being able to attend.
Referral & Prescription Requests
Please see your doctor if you require a prescription or a referral to see a specialist. We are unable to provide prescriptions or referrals without an appointment. We are unable to e-mail any prescriptions, if you require a prescription from a telephone appointment, it will be sent via eScript, directly to you by SMS, or to the pharmacy.
Telephone Calls & Communications
Generally, your GP will be unable to speak with you while consulting with other patients. Your phone query will be handled by our receptionists who will pass the message on to the Dr or Nurse if appropriate. We cannot guarantee the Doctor will be able to call you back so we encourage you to make an appointment.
Test Results
Our nursing staff will ring you to schedule an appointment if directed by your doctor and based upon urgency, to discuss and collect results. Test results cannot be provided over the phone except under special circumstances. Non-urgent recalls will be followed up via SMS from HotDoc.
Appointments
For all appointments with your doctor, please phone (07) 5536 8811 or online via HotDoc.
Please remember that appointments are scheduled at ten (10) minute intervals, Longer consultations are also available. Please inform reception if you require a longer consultation.
If more than one member of your family needs to see a doctor, please advise reception at the time of booking in order to allocate one appointment per person – this will help your doctor run on time.
Emergencies and sick children will be given priority. If the booking relates to this, please advise reception to allow for the appropriate procedures to be carried out before your arrival (where possible).
Please advise reception at least two hours prior to your appointment if you wish to cancel. If you do not give us two hours’ notice, or you do not attend your appointment your doctor will charge you a fee.
Home Visits are available at Doctors discretion. These are assessed on a case by case basis. Please contact Reception for more information.
Walk-Ins
While we make every effort to accommodate walk-in patients, this may not always be possible when appointment capacity has been reached. In such circumstances, patients will be appropriately triaged and directed to suitable alternative care options.
After-Hours
If you are experiencing an emergency and need medical care you should always call 000 or visit your nearest emergency department.
For less urgent after hours service please call 13SICK (13-7425).
Privacy Policy
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